Cancellation Policy

You may cancel or reschedule your appointment at any time, free of charge — just call or email us and we'll take care of it. The only limit: to make sure a cleaner isn't dispatched to an appointment that's already been called off, we're unable to accept cancellation or rescheduling requests on the day of your scheduled service.

For example, if your appointment is on a Thursday, you're free to cancel or reschedule any time through the end of the day Wednesday.

Call us at (415) 320-4928 or email sales@mytidyhabit.com. Reach out as early as you can — the more notice you give us, the easier it is to find a new time that works for you.

If our cleaner arrives for your scheduled appointment and is unable to perform the service — because no one is available to provide access, the property is locked, or another access issue prevents the work — this is treated as a missed appointment. Our cleaner will wait up to 15 minutes and attempt to reach you before treating the appointment as missed.

A first missed appointment carries no penalty. If a second missed appointment occurs, we will no longer be able to offer service to that account.

If you have a recurring cleaning plan, you can pause or reschedule an upcoming visit anytime from your account — no need to call. The day-of restriction above still applies to recurring visits the same as any other appointment.

If we ever need to cancel or reschedule your appointment — due to weather, illness, or another unforeseen issue — we'll notify you as soon as possible and work with you to find a new time that fits your schedule, at no cost to you.