Privacy Policy

Voluntary information: your name, phone number, email address, and service address when you request a quote or book an appointment, plus any notes you choose to add.

We do not collect or store billing or payment card information ourselves, and payment is never entered on this website. Payment is processed by our third-party payment processor — either through a card reader at the time of service or a secure payment link sent directly to you. That processor handles your payment card details under its own privacy and security practices; we only receive confirmation that a payment was completed, not your card details.

Automatically collected data: we use privacy-focused analytics tools to understand site traffic and performance. These are cookieless and don't collect personal identifiers or track you across other sites — they report aggregate, anonymous usage data only. Our servers also briefly process IP addresses to prevent abuse of our booking and contact forms (for example, to limit how many requests one visitor can submit in a short period); we do not use IP addresses to track or identify individual visitors.

Our staff-only admin dashboard uses a single strictly-necessary login cookie to keep an authorized staff member signed in. This cookie is not set for site visitors or customers browsing the public site.

If you create a customer account, we also collect and store your password — never in plain text, only as a one-way cryptographic hash that cannot be reversed to reveal your actual password — along with your account activity, such as your booking history and any rewards, referral, or coupon activity associated with your account. We email a one-time link to the address you provide to confirm it's yours; the account can't be used until you click it. Once you're signed in, a strictly-necessary session cookie (separate from the staff-only one above) keeps you signed in; it isn't set for visitors who don't have or aren't signed into an account.

At signup, you can optionally check a box to receive promotional emails from us. This is separate from agreeing to our Terms of Service and Privacy Policy, off by default, and only affects whether we send you marketing content — it has no effect on service-related emails like booking confirmations.

We collect information to schedule and deliver the services you request, communicate with you about your appointment, and maintain our own business and scheduling records.

Booking and contact information is retained for as long as reasonably necessary for scheduling, customer service, and our business record-keeping obligations, after which it may be deleted or anonymized.

If you create a customer account, we retain your account information for as long as the account remains active. You can request that we delete your account and its associated data at any time by contacting support@mytidyhabit.com.

A booking is added to your account's history when you're signed in as you book it, or when you create an account during booking. We don't attach a booking to an account based only on the email address typed into the booking form.

Tidy Habit LLC does not sell, rent, or lease customer lists to third parties.

We share information with the service providers who help us run this site and deliver our services: a hosting and database provider, and a transactional email provider that sends booking confirmation and notification emails on our behalf. These providers act only on our instructions and only receive what they need to perform their function.

Payment is handled separately by our payment processor, which receives your payment card information directly — either through an in-person card reader or a payment link it sends you — and processes it under its own security and privacy practices; we do not receive or store your card details, only confirmation that a payment was completed.

If you participate in our referral program, the person who referred you does not see your name or contact information through the program — they can see only that a referral was completed and any reward it earned them.

Beyond the service providers above, we disclose information only when necessary to provide the services you ordered, with your consent, in aggregated form that cannot identify you, when required by law or legal process, or to enforce our Terms of Service and protect our rights.

We reserve the right to contact you for non-marketing purposes, including confirming or changing an appointment, account matters, or service issues.

We only send promotional emails to customers who've explicitly opted in at signup. Opting in is always optional and never required to create an account or book a service.

You can opt out at any time — using the unsubscribe link in any marketing email, or by contacting support@mytidyhabit.com — without affecting service-related emails like booking confirmations. We don't sell, rent, or share your contact information with third parties for their own marketing.

If you've opted in, we may use a third-party email delivery service to send these emails on our behalf, under the same restrictions as our other service providers.

This site is not directed toward or designed to knowingly collect information from users under eighteen. Any inadvertently collected data from minors is promptly deleted, or verifiable parental consent is required.

You may stop non-essential email communications from us at any time by contacting support@mytidyhabit.com. We may still need to contact you about an active booking.

This site contains links to other websites. We are not responsible for the privacy practices of linked sites — please review their policies before providing information.

The California Consumer Privacy Act (CCPA) applies to businesses that meet certain revenue or data-volume thresholds; Tidy Habit LLC does not currently meet those thresholds. That said, regardless of whether the CCPA formally applies to us, if you're a California resident and would like to know what personal information we hold about you, or would like it deleted, contact us at support@mytidyhabit.com and we'll make a reasonable effort to help. We do not sell or share personal information for cross-context behavioral advertising.

If you're located in the EU, you have the right to be informed of our data practices, the right to access data we hold about you, the right to correct inaccurate data, the right to request erasure, the right to restrict processing, the right to data portability, and the right to object to certain processing. Contact support@mytidyhabit.com to exercise any of these rights; we aim to respond within one month.

Information submitted through this site travels over an encrypted (HTTPS/TLS) connection. Booking and contact data is stored in an access-controlled database, and our staff admin dashboard requires authentication to view or manage that data.

Payment card information is handled entirely within our payment processor's own systems — it is never transmitted to, processed by, or stored on our own servers or database.

Customer account passwords are never stored in plain text — only as a one-way cryptographic hash that cannot be reversed to reveal the original password, the same standard used to protect our own staff accounts.

Tidy Habit LLC — (415) 320-4928 — 3069 Alamo Dr #1023, Vacaville, CA 95687.

For quotes and new bookings: sales@mytidyhabit.com. For account questions or to exercise any privacy right described above: support@mytidyhabit.com.